Debating opinions is bad communication

Two safe words in web development are “user error.” Something doesn’t work? Not my problem—it’s user error. And while this does happen, it’s also kind of a cop-out.

I have been the user in many “user error” stories, when a website feature did not work as I expected. I reported the issue to those who could fix it, and was told I was “doing it wrong” and my difficult was simply user error. When you’re having issues, being told you’re wrong isn’t helpful. Undercutting my experience as flawed isn’t a proper fix.
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