Two safe words in web development are “user error.” Something doesn’t work? Not my problem—it’s user error. And while this does happen, it’s also kind of a cop-out.
I have been the user in many “user error” stories, when a website feature did not work as I expected. I reported the issue to those who could fix it, and was told I was “doing it wrong” and my difficult was simply user error. When you’re having issues, being told you’re wrong isn’t helpful. Undercutting my experience as flawed isn’t a proper fix.
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